1.
|
The Dell Chromebook 11 does not consist
of ePSA, Dell BIOS or F12 menu. All diagnostics are dependent on the Google
Chrome OS. CROSH Test is used to run diagnostics. What is the command used to
for a more complete list of commands for debugging purposes?
|
help
|
|
Ctrl
+ M
|
|
help_advanced
|
|
Ctrl
+ M + T
|
2.You suspect a possible memory failure.
What memory test should be run to verify the failure?
Press Ctrl + Alt + T. Type memory_test
Press
Ctrl + Alt + D. Type memory_test
Press
Ctrl + M. Type memory_test
Run
the ePSA Diagnostics Test
3.What is the purpose of RMA Shim to be
carried out in Dell Chromebook 11 after any electrical parts being replaced?
To ensure the parts replacement passes the diagnostics,
enumerates the Hardware ID and re-installs the OS
To
ensure the LCD Display brightness and contrast is at optimal level
To
ensure the processor ID is matched with the memory ID
To
register new License Key for Chrome OS
4.Where can you obtain the RMA Shim
utilities files to run the process?
When
creatinge a dispatch for Chromebook in Tech Direct webpage
Dell
Support website
Request
from Dell Technical Support agent
Tech Direct main login page
5.What parts are NOT required to run RMA
Shim process after replacing the parts in Dell Chromebook 11? (Select all that
apply.)
SSD
SD Memory Card
WLAN
Card
Battery
System
Board
Bottom Cover
6.It is recommended that the Fan module is
removed before sliding and remove the WLAN card from its slot. The reason is
due to space constraints between the WLAN card and Fan module. True or False?
True
False
7.If you found the Dell Chromebook Keyboard
is faulty and need to be replaced, what is the part you will request Dell
Technical Support agent to dispatch?
Palmrest Assembly
System
Board only
LCD
Assembly
Keyboard
only
8.Dell Chromebook 11 LCD Display is blank.
You have tried to plug in AC Adapter and restart the Chromebook by holding down
until the device turns off then turning it back on again. What is the next step
of testing before requesting for hardware replacement?
Run
ePSA test
Reset or Recover the Chromebook
Press
ESC key two times
Press
F12 during system starts up
9.What is the command to run a battery test
by using CROSH on the web browser?
diag_battery
battery_test
battery_diagnostics
test_battery
10.What will be the issue when the Status
LED light located at the front right of the Chromebook is blinking amber?
AC
Powered, charge level less that 97% charging
AC
Powered, charge level higher that 97%
Battery
powered, charge level less that 10%
Battery Error
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