Tuesday, February 9, 2016

Dell Tech Driect Exam 2015 Dell™ Training for Dell™ Chromebook 11

1.
The Dell Chromebook 11 does not consist of ePSA, Dell BIOS or F12 menu. All diagnostics are dependent on the Google Chrome OS. CROSH Test is used to run diagnostics. What is the command used to for a more complete list of commands for debugging purposes?
help
Ctrl + M
help_advanced
Ctrl + M + T
2.You suspect a possible memory failure. What memory test should be run to verify the failure?
 Press Ctrl + Alt + T. Type memory_test 
Press Ctrl + Alt + D. Type memory_test 
Press Ctrl + M. Type memory_test 
Run the ePSA Diagnostics Test
3.What is the purpose of RMA Shim to be carried out in Dell Chromebook 11 after any electrical parts being replaced?
  To ensure the parts replacement passes the diagnostics, enumerates the Hardware ID and re-installs the OS 
To ensure the LCD Display brightness and contrast is at optimal level 
To ensure the processor ID is matched with the memory ID
 To register new License Key for Chrome OS
4.Where can you obtain the RMA Shim utilities files to run the process?
  When creatinge a dispatch for Chromebook in Tech Direct webpage
 Dell Support website
 Request from Dell Technical Support agent
 Tech Direct main login page
5.What parts are NOT required to run RMA Shim process after replacing the parts in Dell Chromebook 11? (Select all that apply.)
  SSD
 SD Memory Card
 WLAN Card
 Battery
 System Board
 Bottom Cover
6.It is recommended that the Fan module is removed before sliding and remove the WLAN card from its slot. The reason is due to space constraints between the WLAN card and Fan module. True or False?
  True
 False
7.If you found the Dell Chromebook Keyboard is faulty and need to be replaced, what is the part you will request Dell Technical Support agent to dispatch?
  Palmrest Assembly
 System Board only
 LCD Assembly
 Keyboard only
8.Dell Chromebook 11 LCD Display is blank. You have tried to plug in AC Adapter and restart the Chromebook by holding down until the device turns off then turning it back on again. What is the next step of testing before requesting for hardware replacement?
  Run ePSA test
 Reset or Recover the Chromebook 
Press ESC key two times
 Press F12 during system starts up
9.What is the command to run a battery test by using CROSH on the web browser?
  diag_battery 
battery_test
 battery_diagnostics 
test_battery
10.What will be the issue when the Status LED light located at the front right of the Chromebook is blinking amber?
  AC Powered, charge level less that 97% charging
 AC Powered, charge level higher that 97%
 Battery powered, charge level less that 10%

 Battery Error

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